B2B digital portal for order and service management of engineering parts
Large coffee machine manufacturer, Australia
Customer experienced a delay between order placed by customer and acted upon by company due to manual processes. They wanted a solution which could be an interface between their clients and their internal systems and also facilitate the ordering and service management processes. A very useful feature is the ability of users to click on part image without knowing name or part code to add to the cart by just mapping its location on the machine and internal assembly.